Refund and Returns Policy of Trendbina

Effective Date: January 7, 2025

At Trendbina Beauty, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we offer a flexible Refund and Returns Policy to provide a smooth and hassle-free experience. Please read the details below to understand your rights and our procedures.

1. Eligibility for Returns

You may return an item for a refund or exchange if it meets the following conditions:

  • The item is returned within 30 days from the date of delivery.
  • The item is unused, unworn, and in its original packaging with all tags and labels intact.
  • The item is not listed as a non-returnable item (e.g., final sale products, opened cosmetics, or personalized items).

2. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined above. Refunds will be processed as follows:

  • The refund will be issued to your original payment method within 7-10 business days of receiving the returned item.
  • Shipping fees and taxes (if applicable) are non-refundable unless the return is due to an error on our part, such as a damaged or incorrect item.

3. Exchange Policy

If you wish to exchange an item:

  • Contact our customer support team to initiate the exchange process.
  • Ensure that the item you want to exchange is eligible for return under the conditions stated above.
  • Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.

4. Steps to Initiate a Return or Refund

  1. Contact Us: Email info@trendbina.com or call (419) 293-2154 to request a return authorization.
  2. Package the Item: Safely pack the item in its original packaging, including any accessories, manuals, or free gifts received with your purchase.
  3. Ship the Item: Use a trackable shipping method to send the item to our return address provided by customer service.
  4. Confirmation: Once we receive and inspect the item, we will notify you of the refund or exchange status.

5. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Opened or used cosmetics.
  • Personalized or customized items.
  • Final sale or clearance items.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will provide a replacement or issue a full refund, including shipping fees, after verifying the issue.

7. Contact Us

For any questions or concerns about our Refund and Returns Policy, please reach out to us:

  • Email: info@trendbina.com
  • Phone: (419) 293-2154
  • Address: 211 E South St, Mc Comb, Ohio, United States