Refund and Returns Policy – Trendbina

Effective Date: July 5, 2025

At Trendbina, your satisfaction is our priority. If you’re not fully satisfied with your purchase, we offer a clear and customer-friendly refund and returns policy to ensure a worry-free shopping experience.

1. Return Eligibility

You may return most products within 30 days from the date of delivery for a full refund or exchange, provided that:

  • The item is unused, unworn, and in original condition
  • It is returned in the original packaging, including tags, seals, and wrapping
  • The item was purchased directly from Trendbina
  • The item is not a final sale or discounted product, unless stated otherwise

2. Non-Returnable Items

Certain products are not eligible for return or exchange:

  • Opened or used perishable goods, including skincare and beauty products
  • Gift cards and store credit vouchers
  • Customized or personalized items made to order

3. How to Initiate a Return

To begin the return process:

  1. Contact Us: Email us at info@trendbina.com or call (419) 293-2154 with your order number and reason for return.
  2. Get Authorization: Our support team will review your request and provide a Return Authorization Number with return instructions.
  3. Ship the Item: Securely package the product and ship it to the return address provided.
    • Customers are responsible for return shipping costs unless the item was damaged or defective.

4. Refund Process

  • After receiving and inspecting the returned item, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed and applied to your original payment method within 7–10 business days.

5. Exchanges

To exchange an item:

  • Follow the same steps as the return process.
  • Place a new order for the replacement item.
  • Exchanges are subject to product availability.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at info@trendbina.com or call (419) 293-2154.
  • We will provide a prepaid return shipping label and issue a full refund or replacement at no additional cost.

7. Shipping Fees

  • Return shipping costs are the responsibility of the customer unless the item was faulty or incorrectly shipped.
  • Original shipping fees are non-refundable, unless otherwise specified.

8. Processing Time

Once we receive your return, please allow up to 3 business days for inspection and refund processing. You will receive an email confirmation once your refund is processed.

9. International Orders

International returns are accepted; however, customers are responsible for any return shipping fees, customs duties, or taxes incurred. We recommend using a trackable shipping method for your safety.

10. Policy Updates

This policy may be updated occasionally to reflect changes in our processes or legal requirements. We encourage you to review this page periodically. All updates will include a revised Effective Date.

11. Contact Us

If you have any questions or concerns about your return or refund, please contact us:

Trendbina – Customer Support
📧 Email: info@trendbina.com
📞 Phone: (419) 293-2154
📍 Address: 211 E South St, McComb, Ohio (OH), United States
🌐 Website: trendbina.com